Frequently Asked Questions
Everything you need to know about ordering steel and aluminum wholesale from ULAMEX.
Ordering & Quotes
How do I request a quote from ULAMEX?
You can request a quote in several ways:
- Email: Send your inquiry to [email protected]
- Phone: Call our export department at +48 504 424 761
- Contact form: Use the contact form on our website
We typically respond with a detailed offer within 24 hours on business days.
What is the minimum order quantity (MOQ)?
ULAMEX is a wholesale-only supplier. Our standard minimum order is one full bundle or package per product, which typically corresponds to a full truck load for international deliveries. For domestic and nearby markets, smaller quantities may be possible. Contact our export team to discuss your specific requirements.
What information do I need to provide for a quote?
To prepare an accurate offer, please provide:
- Product type – e.g., HEB 200, IPE 300, flat bar, angle
- Steel grade – e.g., S235JR, S355J2, 1.4301 (AISI 304)
- Dimensions – profile size, length, thickness
- Quantity – in tonnes, meters, or pieces
- Delivery address – country and city for transport calculation
- Required certifications – e.g., mill test certificate EN 10204 3.1
The more details you provide, the faster and more precise our offer will be.
What are your payment terms?
We accept payment by bank transfer (wire transfer). Standard payment terms depend on the order volume and business relationship:
- New customers: Prepayment or payment upon delivery
- Established customers: Net 14-30 days, subject to credit approval
All invoices are issued in EUR for international orders. Specific terms are confirmed in each individual offer.
Do you accept orders from outside Europe?
Our primary markets are within the European Union and neighboring countries. We currently deliver to 20+ European countries. For inquiries from outside Europe, please contact us directly at [email protected] – we will assess transport feasibility and customs requirements on a case-by-case basis.
Products & Quality
What product range does ULAMEX offer?
We stock a comprehensive range of steel and aluminum products for construction, industry, and infrastructure:
- Black Steel – HEA, HEB, IPE beams, UPN/UPE channels, equal and unequal angles, flat bars, round bars, square bars, T-sections
- Galvanized Steel – profiles, sheets, tubes
- Stainless Steel – sheets, bars, pipes, profiles (1.4301, 1.4404, 1.4571)
- Aluminum – sheets, profiles, bars, tubes
- Steel Pipes – seamless, welded, structural
- Roofing & Fencing – modern panel fencing systems, gate systems
- Carports – heavy-duty carbon steel structures, hot-dip galvanized and powder-coated for maximum durability
Visit our product catalog for the full range.
Are your products EN 1090 certified?
Yes. ULAMEX holds EN 1090 certification for the execution of steel structures and ISO 3834 certification for fusion welding quality requirements. These certifications ensure our products meet the highest European standards for structural steel used in construction. Copies of our certificates are available on our Certificates page or upon request.
Do you provide mill test certificates (EN 10204 3.1)?
Yes. We can supply mill test certificates according to EN 10204 Type 3.1 (inspection certificates issued by the steel mill) for our products. If you require 3.1 certificates, please specify this when requesting your quote so we can ensure the material is sourced with the appropriate documentation.
What steel grades do you stock?
Our standard stock includes the most common European structural and stainless steel grades:
- Structural steel: S235JR, S235J2, S275JR, S355J2, S355J2+N
- Stainless steel: 1.4301 (AISI 304), 1.4404 (AISI 316L), 1.4571 (AISI 316Ti)
- Aluminum: EN AW-6060, EN AW-6082, EN AW-5754
Non-standard grades and special steel qualities can be sourced on request – lead times may vary depending on availability.
Can you source non-standard sizes or special profiles?
Yes. In addition to our standard stock, we can source non-standard sizes, special profiles, and custom lengths from our network of European steel mills and suppliers. Lead times for special orders typically range from 2 to 6 weeks depending on the product. Contact our team with your specifications and we will confirm availability and delivery time.
Delivery & Logistics
What are the typical delivery times?
For products available in stock, typical delivery times within the EU are:
- Poland & neighboring countries: 1-3 business days
- Central Europe (DE, CZ, SK, AT, HU): 3-5 business days
- Western & Southern Europe: 5-7 business days
Delivery times depend on the distance, product availability, and transport arrangement. Exact timelines are confirmed with each offer.
Which countries do you deliver to?
We deliver across 20+ European countries. Our main export markets include:
- Germany, Austria, Switzerland
- Czech Republic, Slovakia, Hungary
- Romania, Slovenia, Croatia
- Lithuania, Latvia, Estonia
- France, Italy, and more
International deliveries are typically arranged as full truckloads (FTL). For nearby markets, partial loads may be available.
Do you arrange transport or should I organize my own?
We offer both options:
- DAP delivery (Delivered at Place): We arrange transport to your location. The transport cost is included in our offer.
- EXW (Ex Works): You organize your own transport and collect from our warehouse in Tomaszów Mazowiecki, Poland.
We work with experienced logistics partners specialized in steel transport across Europe. Transport terms (Incoterms) are agreed upon in each order.
Can I collect the goods from your warehouse?
Yes. Self-collection (EXW Tomaszów Mazowiecki) is available from our warehouse at:
ULAMEX Zbigniew Zientek
Zawada 144
97-200 Tomaszów Mazowiecki, Poland
Our warehouse operates Monday to Friday, 7:00-16:00 CET. Please schedule your pickup in advance so we can prepare your order for loading.
Company & Facilities
How long has ULAMEX been in business?
ULAMEX was founded in 1988 and has over 38 years of experience in the steel and aluminum wholesale industry. From our 60,000 m² warehouse in Tomaszów Mazowiecki, Poland, we serve B2B customers across more than 20 European countries.
Can I visit your warehouse?
Absolutely. We welcome business partners to visit our 60,000 m² warehouse facility in Tomaszów Mazowiecki. You can see our stock firsthand, inspect materials, and discuss your requirements with our team. Please contact us in advance to schedule your visit:
- Phone: +48 504 424 761
- Email: [email protected]
Do you offer a cut-to-size service?
Yes. We offer cutting to length for selected products, including beams, profiles, flat bars, and sheets. Please specify your required dimensions when requesting a quote. Availability of cutting services depends on the product type and order volume.
Still have questions?
Our export team is ready to help. Contact us at [email protected] or call +48 504 424 761 (Mon-Fri, 7:00-16:00 CET).
